Cancellation Refund Policy
Cancellation and Refund Policy
Event Required Notice
Regular public cruises
Individuals 3 days notice to receive a refund
Groups 7 days notice to receive a refund
Special event cruises 2 week notice to receive a refund
No refunds will be given for the following
YOU DON'T MAKE IT TO THE BOAT ON TIME FOR THE CRUISE
DECREASING THE NUMBER OF PASSENGERS THE DAY OF THE CRUISE
YOU LOSE YOUR TICKETS OR WRISTBANDS
POOR ROAD CONDITIONS
TRAFFIC
PARKING
Public Dockside Event
Should the boat be unable to cruise due to inclement weather, high water or mechanical problems the Belle of Louisville/Spirit of Jefferson will continue the event dockside with catering and entertainment on board. The buffet will still be available dockside and will not be refunded. If you have purchased the buffet we do ask that you go ahead and enjoy the meal because the caterer has to be paid. The Belle has an obligation to pay the catering company for the food they prepared regardless of whether we cruise or not.
We will issue sightseeing certificates for local passengers to cruise again during the same season. Out of town passengers will need to call 502-574-2992 the following business day if they will not be visiting the area again this season.
Public Cancelled Cruise
Should the boat be unable to cruise and not remain dockside due to extreme weather conditions the Belle of Louisville/Spirit of Jefferson will issue full refunds to all paying passengers. Refunds are given by check or credit card, depending on the method of payment given at booking. Customers that paid with cash will be refunded by check. Refunds will be issued within 7 business days of the event.
We regret any inconvience caused that is out of our control.
Please call 502-574-2992 with any questions or concerns.
502-574-2992 www.belleoflouisville.org 1-866-832-0011
