Nothing is more important than keeping everyone safe as we entertain and educate our passengers onboard the Belle of Louisville and Mary M. Miller. Upon reopening, the boats are operating with limited capacity and other new protocols are in place to comply with guidance from the Center for Disease Control (CDC), Governor Beshear, Louisville Metro Health and a Louisville Tourism Attractions task force.
That said, this is a new experience for everyone and we expect that our policies and procedures may change once we experience putting them into operation and as more and more information about COVID-19 becomes available. In the meantime, we ask for your patience and understanding as we make every effort to exceed your expectations and to make your visit a memorable one!
What are we doing?
In addition to following guidance from the CDC and state and local officials, Belle of Louisville Riverboats is following also adhering to guidance from the Passenger Vessel Association (PVA) and United States Coast Guard. Some of the measures we’re taking include:
• Increased cleaning, especially of high touch areas, during cruises and events, and thorough sanitizing of all surfaces between cruises
• Requiring employees to have their temperature checked before each shift and to wear face masks, as well as use hand sanitizer and hand wash frequently
• Sanitizing stations are available to all guests and are placed around both passenger vessels as well as in our ticket office/gift shop
• Plexiglass shields at counters
• Contactless payment options
What can you do?
• If you are sick or symptomatic in any way, please do not come. We can always transfer your reservation to another cruise date.
• Allow us to check your temperature and wear a face mask as you board the vessel.
• Once onboard, please:
– Wear your mask as you move about the vessel
– Wash and/or sanitize your hands often
– Stay 6 feet from others not in your party
– Instead of cash, use Apple Pay, Google Pay or a credit card
What changes will be made on your cruises?
• Passenger capacity is currently limited to 33% or less of our USCG-approved capacity. Some tables and chairs are being removed to ensure proper social distancing.
• Sanitized deck chairs and tables will be available with proper spacing around the indoor and outdoor decks.
• You are welcome to move around the vessel with your mask on—we do ask that you return to the same seats during your cruise.
• Social distancing floor markings will lead the way through the Ticket Office, Boarding line, Bar and Concession lines