A COVID19 Update
Since we reopened in June, we’ve closely followed guidance from the CDC, Governor Beshear, Louisville Metro Health and a Louisville Tourism Attractions task force, as well as advice from the US Coast Guard and Passenger Vessel Association.
Since June, our COVID protocols have included: reducing capacity to 33% (now 25% again) and requiring masks— very similar to what restaurants have done. We’ve been intentionally more conservative on capacity than required. We require temperature checks at boarding. we also implemented a number of other safety measures on cruises, including adding contactless ticket scanning and payment options in all areas, disinfecting with an atomizing machine after every cruise and dedicating crew to cleaning high touch areas throughout cruises. Both of our boats have a large amount of outdoor space, which is utilized on every single cruise.
We feel strongly that the safety and health of our crew and passengers are THE top priorities. We only began operating again in mid-June— with a limited scheduled— because we understood we could so do safely for all involved. Like many of you, we are disheartened by the ever-increasing COVID rates and understand the need for the governor’s latest recommendations.
Simultaneously, we are yet another nonprofit attraction that is at a very real risk of going under forever. With the busiest part of our 2020 season being gutted by this pandemic, we are doing our best to bring in revenue from every possible source. That said, for many decades, cruising has been are only or primary way to make money.
What are we doing?
In addition to following guidance from the CDC and state and local officials, Belle of Louisville Riverboats is following also adhering to guidance from the Passenger Vessel Association (PVA) and United States Coast Guard. Some of the measures we’re taking include:
• Increased cleaning, especially of high touch areas, during cruises and events, and thorough sanitizing of all surfaces between cruises
• Requiring employees to have their temperature checked before each shift and to wear face masks, as well as use hand sanitizer and hand wash frequently
• Sanitizing stations are available to all guests and are placed around both passenger vessels as well as in our ticket office/gift shop
• Plexiglass shields at counters
• Contactless payment options
What can you do?
• If you are sick or symptomatic in any way, please do not come. We can always transfer your reservation to another cruise date.
• Allow us to check your temperature and wear a face mask as you board the vessel.
• Once onboard, please:
– Wear your mask as you move about the vessel
– Wash and/or sanitize your hands often
– Stay 6 feet from others not in your party
– Instead of cash, use Apple Pay, Google Pay or a credit card
What changes will be made on your cruises?
• Passenger capacity is currently limited to 25% or less of our USCG-approved capacity. Some tables and chairs are being removed to ensure proper social distancing.
• Sanitized deck chairs and tables will be available with proper spacing around the indoor and outdoor decks.
• You are welcome to move around the vessel with your mask on—we do ask that you return to the same seats during your cruise.
• Social distancing floor markings will lead the way through the Ticket Office, Boarding line, Bar and Concession lines