Where do I park?
Parking is available in the Parc Wharf lot at 131 W. River Road (entrance by Joe’s Crab Shack). If the Wharf lot is full, the Riverview Parking Garage off of 6th Street is another nearby option. If there is an event at the YUM! Center, make sure to mention you’re going on a Belle cruise to get a discounted parking rate.
Where can I pick up our tickets?
Your tickets will be emailed to the email address you provided at booking. NEW! We now have mobile ticket scanning capability. If you purchased your tickets in advance, you may go straight to the boat at boarding time. Our crew member will scan the ticket on your mobile device. If you’d like a hard copy ticket, you may print it out at home or you can pick up physical tickets at the ticket office, where you will need a picture ID.
How early do I need to be there to get my tickets?
Boarding begins 30 minutes prior to departure time. We have that you please arrive at least 15 minutes prior to boarding, as we will depart the wharf right on time.
Are your vessels handicap accessible?
Yes. The Belle of Louisville has an elevator lift to help with wheelchairs and provide access to the Ballroom Deck, however the Texas and Hurricane decks are not accessible. On the Mary M. Miller, wheelchairs can access the first deck.If you have any specific needs, please let us know upon booking.
What is the dress code for a cruise?
We encourage you to dress in whatever makes you comfortable! We do recommend checking the forecast and dressing appropriately. Temperatures can drop once the sun goes down, so you may want to bring a jacket or sweater along just in case!
Can I take food or drinks on the boats?
Outside food and drink are not allowed on our vessels with the exception of formula/bottles for babies.
What ages are allowed on the vessels?
Our cruises are all family-friendly unless otherwise indicated. We do have special event cruises that are for ages 21 and over but that will be noted on the cruise listing.
If I am celebrating a special occasion onboard, can I bring a cake or cupcakes?
Yes, we love a good celebration but we do not allow knives or open flames (sorry, that means no candles). You can also bring decorations, plates and utensils. If there is any other special arrangement you’d like to make, please just let us know.
Do you offer military discounts?
Yes and we thank all who serve. Discounts are available for active military. Identification will be required for verification.
If I make reservations online is there a charge?
No, there are no additional charges for online bookings.
Can I purchase drinks onboard? Do the bars on the vessels take cash only?
Yes, both boats have full bars with a broad selection of liquors, beer and wine, as well as soft drinks available for purchase. We accept Visa, Mastercard, Discover and American Express, as well as Apple Pay and Google Pay.
May I take a stroller on board?
Yes, of course! Kids are always welcome aboard our boats and strollers are allowed.
Do you have highchairs?
Yes, please request a high chair in the notes when you make your reservation.
What are your ADA arrangements for the disabled?
The Belle of Louisville has an elevator lift to help with wheelchairs and provide access to the Ballroom Deck, however the Texas and Hurricane decks are not accessible.
On the Mary M. Miller, wheelchairs can only access the first deck.